General Sales Conditions
The characteristics of the products and prices are in Euros. All prices shown in our store include VAT and are correct, except in conditions of a typing error. Tenders are duly marked and identified as such. The validity of the products extends as long as they are available on this website.
The amount of postage is not included. These costs will automatically be included on your order form. In general the shipping costs to Spain, including Canary and Balearic Islands are 6.90 euros. For orders over $200, Free Shipping is included only for Spain. If ordering outside of Spain, the customer shall be informed beforehand of the shipping costs.
Shipments to Canary Islands, Ceuta and Melilla can generate customs costs which will be charged to the customer.
The formalization of an order will be held under the acceptance of general conditions of sale. The products are sent to the delivery address indicated, within the time stipulated.
Returns are accepted only for defects in manufacturing. You have within seven working days from the date of delivery of the order, to return (according to Art.44 of Law 7 / 1996 of January 15 of the Retail Trade amended by Law 47/2002 of December 19).
For Breakage or poor condition as a result of transport you have 24 hours to process the claim. No claims will be accepted after this deadline. (It will be confirmed that the product is broken or in poor condition before making the change or crediting).
If we are out of stock of orders for a customer that has already paid, we will inform you immediately so you can decide if you prefer a refund of the purchase total, a partial refund (depending on the amount of stock) or choose to wait until the stock is replenished.
The delivery time (unless product is out of stock or the delivery is for the Iberian Peninsula and Balearic Islands) are from 24 hours to 7 working days. For other destination please contact us via email, phone or fax to confirm your order status.